Cookie Policy

What Are Cookies and How We Use Them

Cookies are small text files that websites place on your device to remember information about your visit and preferences. At ActiveSource, we use cookies thoughtfully to improve your experience with our nutrition planning platform, especially considering the needs and preferences of our senior clientele.

Our cookie usage focuses on enhancing accessibility, maintaining your login sessions, remembering your dietary preferences, and ensuring our platform works optimally for users who may need larger fonts, simplified navigation, or other senior-friendly features.

We do not use cookies for advertising purposes or share cookie data with advertising networks. Our cookie strategy prioritizes your privacy and focuses solely on improving the functionality and usability of our nutrition planning services for mature adults.

Types of Cookies We Use

Cookie Duration and Storage

Different types of cookies have different lifespans based on their purpose. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a specified period to remember your preferences across visits.

Essential cookies typically remain active during your browsing session, while preference cookies may persist for several months to maintain your customized settings. Analytics cookies are usually retained for a shorter period and contain only anonymous usage data.

We regularly review and clean up stored cookies to minimize data retention and ensure only necessary information is maintained. You can view and manage cookie storage through your browser settings or our cookie preference center.

Managing Your Cookie Preferences

You have full control over cookie usage on our platform. You can accept all cookies, reject non-essential cookies, or customize your preferences through our user-friendly cookie management interface designed with senior users in mind.

Your browser also provides cookie management options, though these may be more complex to navigate. We provide clear instructions and support for senior users who need assistance with browser-level cookie management.

Cookie preferences can be updated at any time through your account settings or by revisiting our cookie notice. Changes to cookie preferences take effect immediately and apply to future browsing sessions.

Our customer support team is available to assist with cookie management questions and can provide personalized guidance for seniors who need help understanding or adjusting their privacy settings.

Third-Party Cookies and Integrations

We minimize the use of third-party cookies and only include them when necessary for essential service functionality, such as secure payment processing or video consultation platforms. Any third-party cookies are subject to the privacy policies of their respective providers.

Third-party services we may use include payment processors for secure subscription management and video conferencing tools for remote nutrition consultations. These services have their own privacy and cookie policies that govern their data practices.

We carefully evaluate all third-party integrations to ensure they meet our privacy standards and provide value to our senior clients. We do not allow third-party advertising cookies or tracking technologies that do not directly support our nutrition planning services.

Impact of Cookie Choices on Service Quality

Accepting all cookies provides the optimal experience with our nutrition planning platform, including personalized meal suggestions, streamlined appointment scheduling, and customized accessibility features important for senior users.

Rejecting non-essential cookies may limit some personalization features but will not prevent you from accessing core nutrition planning services, consultations with specialists, or essential account management functions.

If you experience any issues after changing cookie settings, our support team can help troubleshoot problems and find alternative solutions that respect your privacy preferences while maintaining service quality.

We design our platform to be functional and accessible regardless of cookie preferences, ensuring that privacy-conscious users can still benefit from our nutrition planning expertise and senior-focused wellness support.

Cookie Security and Data Protection

All cookies used on our platform are secured using industry-standard encryption and security measures. We implement additional protections for cookies containing sensitive information related to your nutrition planning or health preferences.

Cookie data is transmitted over secure, encrypted connections and stored using protected systems designed to prevent unauthorized access. We regularly update our security measures to address evolving cyber threats that may particularly target senior users.

In the unlikely event of a security incident affecting cookie data, we will promptly notify affected users and take immediate steps to secure the platform and prevent further unauthorized access to personal information.

Updates to Cookie Policy

We may update this cookie policy periodically to reflect changes in technology, legal requirements, or service improvements. Significant changes will be communicated clearly through email notifications and prominent platform announcements.

When we update our cookie practices, we will provide clear explanations of changes in language accessible to senior users, along with guidance on how any changes may affect their experience or privacy settings.

Users will have the opportunity to review and adjust their cookie preferences following any policy updates, ensuring continued control over their privacy settings and data handling preferences.

Contact Information and Support

If you have questions about our cookie policy or need assistance managing your cookie preferences, our dedicated privacy support team is available to provide clear, patient guidance tailored to senior users' needs and technical comfort levels.

We offer multiple contact methods including email support, guided tutorials, and step-by-step instructions for cookie management. Our team understands that privacy technology can be complex and is committed to providing accessible explanations.

For immediate assistance with cookie settings or privacy concerns, you can reach our support team through the contact information provided in our main privacy policy or through your account help center.